Refund and Returns Policy – Drew House

At Drew House we want you to be completely satisfied with your purchase. If for any reason you are not, please review our refund and returns policy to understand our process for handling returns and refunds.

1. Returns

  • Items are eligible for return within 30 days of delivery. After this period, unfortunately, we cannot offer a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a proof of purchase.

2. Non-returnable Items

  • Certain items are exempt from being returned. These include:
    • Gift cards
    • Personal care items (such as cosmetics or skincare products)
    • Sale or clearance items (unless faulty)

3. Refunds

  • Once your return is received and inspected, we will notify you of the status of your refund via email.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
  • Please note, original shipping costs are non-refundable.

4. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@drewofficial.shop with details of the issue.

5. Return Shipping

  • Customers are responsible for paying their own return shipping costs, which are non-refundable.
  • We recommend using a tracked service to ensure your return reaches us safely.

6. Late or Missing Refunds

  • If you haven’t received a refund within the specified time, please check with your bank or credit card company, as processing times can vary.
  • If you’ve completed these steps and still haven’t received your refund, please contact us at support@drewofficial.shop.

7. Contact Information

Thank you for choosing Drew House. We appreciate your trust and are here to assist you with any concerns.